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Delivery & Shipping
The cheapest option is 3,00€ for shipments under 1kg.
If your order weighs over 1kg it is at least 4,95€.
You will also be shown the more expensive options at checkout. For parcels over 5kg you can voluntarily choose a ›heavy parcel‹ for 7,00€ and in principle you always have the option of a solidarity parcel for 10,00€.
Whoever pays more in solidarity helps us to be able to offer the favorable shipping options for all. More about this in point 9 on this page (LINK).
The cheapest option is 6,45€ for shipments under 500g. If your order weighs up to 1kg it is at least 10,45€.
Over 1kg the postage varies widely from country to country – to Austria, France, Denmark, Belgium, Netherlands, Luxembourg, Czech Republic and Poland it costs between 11,25€ and 13,12€ - to the rest of Europe at least 21,00€ – and for shipments over 2kg sometimes even more.
Here the prices vary so much that we cannot calculate them all automatically in advance. You will pay 21,00 and we will update you if everything fits or if it increases.
Write us if you have any questions in advance!.
In addition, you will be shown the more expensive options at checkout. If you pay more than necessary, we will upgrade your delivery, for example, with tracking and you also help us to offer the cheap shipping options for all. More about this in point 9 on this page.
The cheapest option is 6,45€ for shipments under 500g.
If your order weighs up to 1kg it is at least 13,95€.
Above 1kg the postage varies greatly from country to country! We will initially charge you 21,00€ - but if your package weighs more than 2kg you may have to pay a little extra.
Write us if you have any questions in advance!
In addition, you will be shown the more expensive options at checkout. If you pay more than necessary, we will upgrade your delivery with tracking, for example, and you also help us to be able to offer the cheap shipping options for everyone. More about this in point 9 on this page.
After receipt of payment, we will send you an email in which we inform you of the shipping date.
From then on, depending on the shipping company (see point 6), it usually takes 2–4 business days until the shipment is with you.
Usually means: if the shipping companies deliver as they promise – this is often not the case! So ›no panic‹, and otherwise see point 13.
Shipments outside Germany usually take a little longer.
If your order is urgent please choose express shipping.
Orders that arrive before 12:00 noon will be shipped the same day and will arrive the next business day (excluding Saturday).
Make sure that you only order products that are ›immediately available‹. In the store you can filter by ›availability‹.
Since it can come however again and again to shortages or the like: be sure to check your mails!
If you have ordered items with delivery time, we will split your order and send part 1 directly.
Attention: at the moment only possible within Germany!
Within Germany mostly with Nordbrief / Deutsche Post and DPD.
To packing stations or on request with DHL.
Worldwide: very variable, because we always check the cheapest options!
Most shipments under 1kg go out as Warenpost with DHL.
The rest with DPD, DHL or UPS - depending on the price.
For the cheapest shipping options there is no tracking.
For all other options you will get a mail with a tracking - be sure to pay attention to your mails. Often, for example, there are no more notification cards.
If you give the shipping company a drop off okay, you lose any insurance claim if the shipment is lost!
For tracking purposes we pass your mail address to DPD or other shipping companies. You can find more details in our privacy policy (https://black-mosquito.org/en/privacy-policy-cookie-restriction-mode). If you want to contradict the passing on of your mail address, write us a mail to the order.
We send our shipments neutrally packed!
Don't be surprised if your package looks a bit used – the packages often are, we recycle as much as we can. This also applies to filling material in the packages.
At checkout the option you will see the option Soli-Paket. If you select this option, you help us to offer cheaper shipping options for people with less money. With the cheap shipping options we would otherwise pay on top and would have to increase the price. But we want to give as many people as possible access to our materials.
In the year 2022 we managed thanks to your soli-contributions to make only 60€ minus with the shipping!
For orders outside Germany the option is missing – but you can simply choose another more expensive shipping option and make a soli contribution.
Small gimmick: if you voluntarily pay more, we will upgrade your order – no matter how small – to a shipment with tracking.
Yes! Just order in the online store and send us an email – we will let you know when you can pick up your package.
Alternatively, you can pick up your items at the Infoladen Subtilus in Flensburg – just let us know and we will deliver them there on Thursdays.
No! Our office and storage room is geared towards online shipping and we don't always have time and capacity to search out stuff directly and looking around is not possible anyway. So order in advance and pick up!
At your own risk you can still try. From time to time it fits and we will give you stuff out ... but please understand if we (have to) send you away empty-handed.
Unfortunately we can only ship spray cans within the EU. If you have any in your shopping cart and have selected a different destination country, you will not see a shipping option in the checkout.
Unfortunately, the same is true for shipping rolled posters. Since the packages with rolled posters have very large dimensions, shipping is very expensive, sometimes up to 40 €. If you still want to pay these costs to receive rolled posters, write us a mail.
First of all, please check your mails and the tracking (if your shipment has one).
If after 7 days after shipping (in Germany, international orders take longer) nothing has arrived, write to us and we'll see what's going on. Do not panic! We will find your shipment again somehow.